FQA & About Us

FQA & About Us

Our History

TheDogPaws.com aims to be one of the only dedicated dog news sources (news about dogs–not necessarily for dogs). This includes dogs in the media, news-worthy events, product recalls, celebrity dogs, and anything else in the news that involves dogs.

We deploy a team of contributors with a wide array of backgrounds to provide expert insight (and a dose of fun) on current, in-depth content. Their backgrounds include veterinary science, dog training, pop culture journalism, journalistic research, essay writing, and biology.

Our Mission

TheDogPaws.com aims to be one of the only dedicated dog news sources (news about dogs–not necessarily for dogs). This includes dogs in the media, news-worthy events, product recalls, celebrity dogs, and anything else in the news that involves dogs.

SHIPPING

GENERAL SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world everyday. We ensure that we are available for questions or any other communication with our valued customers  at all times.

The time frame for order delivery is divided into two parts:

1) Processing Time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24-hours after the order is placed. The manufacturer and national post office from the country of origin process the orders, which takes an additional 2 – 4 days.

2) Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15 – 30 business days. US and Canadian orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 12 and 20 business days to arrive at their destination but can take longer from time to time.

PROCESS TIME

Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24-hours after the order is placed. The manufacturer and national post office from the country of origin process the orders, which takes an additional 2 – 4 days.

SHIPPING TIME

This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15 – 30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 12 and 20 business days to arrive at their destination but can take longer from time to time. Our longer shipping times mean that your products are made to order in order to reduce waste in our world and allow us to keep our prices lower than brand name competitors.

WHY DOES MY ORDER ARRIVE IN SEPARATE PACKAGES DESPITE BEING ORDERED AT THE SAME TIME?

Our passion for all things Paw’s Store has fuelled a desire for collaborating with suppliers around the world that offer the products both we and our customers love while ensuring they are produced in an ethical manner. Although many of our products are inspired from the home, we source our products around the globe. The slight drawback of working with suppliers from many different countries is that delivery times vary and products sometimes arrive at different times despite being on one order. This, however, allows us to keep our costs down, our carbon-footprint low, and our quality high.

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE SO FAR?

At Paw’s Store, we strive to pass on the best possible pricing to our valued customers. Because of this, many of our products are made to order and some of our products will arrive from different suppliers. Please wait a little longer, the rest of your shipment will arrive soon. Thank you.

TAX & DUTIES

Paw’s Store is not responsible for any import duties or taxes. Some of our products come from international suppliers and there may be import duties and or taxes imposed by your government, especially if you live outside of the USA.

REFUND POLICY

See out Return Policy

PRIVACY POLICY

PRIVACY POLICY